If you cancel an accepted assignment within 24 hours of its scheduled start time, you may be charged the minimum reservation fee set by the interpreter at the Interpreter’s hourly rate. We have this policy because Interpreters are setting aside time and turning down other work in order to help you.
Cancellations may be reviewed by the Interpreter on a case-by-case basis to determine if the full fee is applicable. If the cancellation is the fault of the Interpreter, you won’t be charged the fee.
GoSignify requires at least 1-hour be billed for any cancellation within the 24-hour window.
If you would like to know more about why interpreter minimum reservation policies vary go here. Chat with your interpreter about their particular policy if you have questions.